Facebook Messenger Chatbots are a great way to improve customer service. They help your customers connect to you anytime, anywhere, and offer a quick response to their questions. But how do you get started?
Creating your bot is easy with our chatbot builder. Just sign up for a free account and start building your Facebook messenger chatbot in minutes!
Set the tone for your chatbot: Your bot should sound like your brand’s voice. It should be friendly and understandable without using jargon or slang.
Customize your bot for specific requests: Depending on the type of customer support you offer, you can customize your chatbot to answer specific questions or provide different content depending on the situation. You can even use a custom intent to trigger your chatbot for certain events such as birthdays, anniversaries, and more.
Connect your bot to Facebook with webhooks: To make your bot work on Facebook, you’ll need to setup webhooks and callback URLs, as well as a verification token. To configure these, go to your Messenger product in your Developers account and click on Config Webhooks.
Verify your Bot: Once you’ve created a Facebook Messenger bot, it’s time to test it out. To do this, visit your Facebook page and talk with your chatbot to confirm it’s working properly.
Providing great customer service is hard enough, but it’s also tough to manage the volume of inquiries. A chatbot that provides instant responses and creates tickets will make life easier for your CS and sales teams.